Terms of Use

1. About these terms

1.1. These Terms of Use ("Terms") are an agreement between you and Parthasarathy Vaidya, of Mysore, Karnataka, India ("we", "us"). They cover your use of Double-Double at doubledouble.co.in and any related emails, notifications and calendar feeds (together, "the service").

1.2. Our Privacy Policy explains how we handle personal data. It is a separate document, published at doubledouble.co.in/privacy.

1.3. You accept these Terms when you tick "I accept the Terms" during sign-up. If you do not accept them, do not use the service.

1.4. We record which version of the Terms you accepted and when.

1.5. Some parts of these Terms describe features that are not available yet. Those parts apply only when the feature becomes available to you. We mark them "(when this feature is available)".

1.6. Our rules under Indian law. Double-Double is an intermediary under India's Information Technology Act 2000. These Terms, including the community rules in section 9, are our rules and regulations and user agreement under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, as amended ("IT Rules"). Our Privacy Policy is our privacy policy under the same rules. All three are published at doubledouble.co.in/terms and doubledouble.co.in/privacy.

2. Who can use Double-Double

2.1. You must be 18 or older. You confirm this when you sign up, by ticking "I am 18 or older".

2.2. You must be able to make a binding contract. Under India's Indian Contract Act 1872 and Indian Majority Act 1875, a person under 18 cannot make a binding contract. That is one reason Double-Double is for adults only. If the law where you live sets a higher age for making contracts, you must have reached that age.

2.3. You must not use the service if we have closed your account before, or if the law where you live does not allow you to use it.

2.4. If we learn or reasonably believe that a user is under 18, we close the account. You can report a suspected minor with the report category "Seems to be under 18".

2.5. During the private test, you also need an invite, or our yes to your request to join. Section 4 explains both.

2.6. We may limit sign-up to some countries. Your country is self-declared, so this is a soft limit.

3. The private test

3.1. Double-Double is in a private, invite-only test ("beta").

3.2. The service is free. We do not take payments now.

3.3. Features may change, appear or disappear without notice. Some features are switched on or off for everyone at once.

3.4. The service may be slow, wrong or unavailable at times.

3.5. We may end the test, or the whole service, at any time. If we plan to close the service, we will try to give you at least 30 days' notice by email. You can download a copy of your data at any time in Settings → Your data.

3.6. If we start charging in future, we will tell you first. Paid features will need separate terms. Nothing you use now will start costing money without your clear agreement.

4. Your account

4.1. Signing in. You sign in with a link we send to your email. (When this feature is available) you can also sign in with Google.

4.2. Bot check (when this feature is available). The sign-in page will use Cloudflare Turnstile to check that you are a person.

4.3. Invites. While the test is invite-only, you need one of these to join:

• an invite code or a join link;
• a friend link from a member;
• a society or topic link from a member.

4.4. Asking to join. If you have no invite, you can leave your email address, and an optional note, on the "Ask to join" page. We read every request. We may say yes, put you on the waiting list, or not answer yet. If we say yes, we email you a sign-in link. Nobody has a right to a place in the test.

4.5. Who may send invites. We decide who may send each kind of invite. We may give or remove this permission for any person or group. If we remove a person's permission, links they already shared stop working.

4.6. One person, one account. Do not create more than one account. Do not share your account. Do not create an account for someone else.

4.7. Keep it secure. Keep access to your email account secure. Anyone who can read your email can sign in as you. Tell us at support@doubledouble.co.in if you think someone else used your account.

4.8. Accurate information. Give true answers about your age, and keep your email address current. Your display name does not need to be your real name.

4.9. Usernames. You choose a username. It must follow our rules. We may reclaim or change a username that impersonates someone, is offensive, or is reserved. You can change your username once every 30 days.

4.10. Your account status. Settings shows whether your account is active, paused or closed. It shows when a pause ends, how many warnings and pauses you have had, and the rule and date of the latest one. It never shows who reported you or what they wrote.

5. What Double-Double is, and what it is not

5.1. What it is. Double-Double helps you work alongside other people. This is often called "body doubling". You say when you are free. The service finds you a partner (a "Double") or a small group (a "Cowork"). You meet on a video call and work quietly on your own tasks.

5.2. Based on a widely used coping strategy. That is the only claim we make about the benefits.

5.3. Not a medical service. Double-Double does not give medical, psychological or professional advice. It is not a substitute for care from a qualified professional. We do not ask about health conditions, and you do not need to tell us about any.

5.4. Peers, not professionals. The people you meet are other members. They are peers, not therapists, coaches or counsellors. Sessions are not monitored live. A person who holds a session ("Held by @username") is a member, not someone we checked or employ.

5.5. Not for emergencies. If you or someone else is in danger, contact your local emergency services now. Do not use Double-Double to ask for help in an emergency.

5.6. No guarantees about partners. We try hard to find you a partner. We do not promise that:

• we will always find a match;
• your partner will turn up, stay, or behave well;
• someone new can be found if your partner does not turn up;
• a session will start on time or last the full length;
• you will get more done.

5.7. Your choices. You choose whether to turn your camera or microphone on. You can leave a session at any time.

6. Automatic matching

6.1. No browsing of people. You cannot browse, search or pick strangers. The service matches strangers automatically. You find people you know only by exact username, by an invite link, by being matched, or by being in the same society or topic.

6.2. What matching uses. To choose partners, the service uses:

• the times you say you are free: now, later today or another day, your free times for this week and next week and how they repeat, and any "if need be" times;
• the session length you want (20 to 180 minutes), and whether you want a Double or a Cowork;
• what you say you will work on, turned into one work-area keyword (we store only the keyword, not what you typed);
• your time zone, languages and focus areas;
• your preferences: camera, a quiet start or a short hello, partner experience, repeat partners, group fallback, scheduling limits (notice, gaps between sessions, sessions per day), and same-gender matching if you choose it;
• your friends, societies and topics ("your people"), and whether you are open to anyone or only to people you know;
• your saved meeting room, if you have one, and how many people it can hold (section 7.3);
• your history: past partners, whether you arrived, whether partners turned up, and private ratings;
• blocks and reports (we never match you with someone you blocked or who blocked you, or with someone either of you reported);
• a private reliability score.

6.3. Reliability score and standing. We keep a private reliability score based on whether you arrive, turn up and stay. No member sees it, including you. It affects who you are matched with and when. Your standing (new, regular, trusted or restricted) also counts: everyone starts as new, and a warning makes your standing restricted, so you are matched only one to one with trusted members (Privacy Policy, section 5). People who get repeated thumbs down are placed only in groups.

6.4. Meeting people you do not know yet. Zoom and Google Meet may show your account name to the people you meet. So during sign-up we ask you Yes or No (nothing is chosen for you), and we match you with strangers only if you, and they, said yes. Without it, you are matched only with friends and people in your societies and topics. You can change this choice in Settings at any time.

6.5. Friends first, not promised. When you ask to work with friends or your people first, the service tries to match you with them. It does not promise it.

6.6. When nobody is found. If the service cannot find anyone for an ask, it tells you, and may tell you why in terms of your own settings (for example, that only people you have not met yet were free, or that your free time was shorter than the length you asked for). It never tells you another person's settings or choices.

6.7. Sessions without automatic matching. Some sessions are not chosen by the matcher:

• a friend accepts your request to join them while they are "working now", or you accept theirs;
• a friend picks one of the times you offered them (section 11.3);
• you RSVP to a scheduled topic session, or a time poll books one.

An RSVP picks a time and a topic, not a person.

6.8. Arriving. You count as arrived when you tap "I'm here", when you open the session's meeting link through Double-Double from 10 minutes before the start, or when your partner taps "{your name} is with me". Your partner may see whether you have checked in or opened the link. We also note, for a session starting within 10 minutes either side, that you opened Double-Double while signed in. Nothing else about that visit is kept for this purpose.

6.9. Standby. The service may put you on standby for a time when you are free. If someone's partner has not arrived a few minutes after a session starts, we ask you first to join them.

6.10. When a partner does not arrive. From 3 minutes after the start, if one person is waiting and the other has not arrived, the service may offer the empty place to other members: one person at a time, each with about 60 seconds to answer, a standby first. It does not offer places in the last 20 minutes of a session. If someone says yes, they join the same meeting, and the session keeps its planned end. Saying no to an offer costs you nothing.

6.11. If nobody is free. If nobody can join, you choose what to do: keep looking for someone, join a Cowork that is running now (you then become a member of that topic, and its members see you), or work on your own. Working on your own still counts as attended.

7. Video calls on Zoom, Google Meet and Teams

7.1. Third-party platforms. Sessions take place on Zoom, Google Meet, or for some topic sessions Microsoft Teams. We do not run these platforms. Their own terms and privacy policies apply when you use them. You need to accept their terms to use them.

7.2. Meeting links. A meeting link may be:

• pasted by you or another person in the session, with a Zoom passcode if there is one;
• taken from the saved meeting room of the person hosting the session (section 7.3);
• posted by the person who holds a topic session;
• (when this feature is available) created by Double-Double through a connected Zoom or Google account.

Only people in the session, or who said yes to a topic session, can see its link and passcode. Double-Double can open Zoom or Google Meet in a new tab to help you make a link yourself. We do not make the link for you.

7.3. Your meeting room. You may save one Zoom or Google Meet room in Settings. If you do:

• the service may choose you to host sessions, and puts your room's link into those sessions;
• people you are matched with, including people you do not know yet, will get your room's link. A stranger gets it only from 10 minutes before the session starts, and not after it ends. Calendar files never include a stranger's room;
• if you change your room, sessions that have not started move to the new one. If you remove it, their link is cleared, and someone in the session will need to add one;
• you are responsible for your room: its settings, who you let in, and its limits (for example, how many people it holds and how long a free meeting lasts);
• if you do not arrive and someone new joins (section 6.10), the session may move to the waiting person's room, or its link may be cleared.

7.4. Link reminders. About an hour before a session that has no link, we remind the host, or everyone in the session if there is no host, or the person who posted a topic session.

7.5. Leaving Double-Double. Before you open a meeting link, we show a notice. Calls on other platforms are outside our safety promises.

7.6. We never record. Double-Double never records, transcribes or stores the audio or video of any session. We do not use any recording or transcription feature of Zoom, Google Meet or Teams. When we create meetings (when this feature is available), we turn recording off where the platform allows.

7.7. Others may be able to record. The host of a Zoom or Google Meet call may still be able to record it, and other participants could use other tools. We cannot stop this. Section 9 forbids recording people without their consent.

7.8. Your name may show. Zoom and Google Meet may show your account name, and possibly your photo or email, to other people in the call. Check your settings on those platforms.

7.9. Connecting an account (when this feature is available). If you connect your Zoom or Google account, you let us create, change and delete meetings for your sessions. You may choose to let us create meetings with your account when you host. You can disconnect at any time. The platform's limits apply.

7.10. Meeting platform problems. We are not responsible for outages, limits or changes on Zoom, Google Meet or Teams.

8. Scheduling, reminders, sounds and calendars

8.1. Free times and plans. You can say when you are happy to work this week and next week, and whether that repeats every week, every other week, or not at all. You can also ask for a session now or later. The service turns your free times into asks for partners.

8.2. Notifications. We show updates in the app. You can also choose browser push notifications and emails, for each kind of update, and set quiet hours. Updates about your sessions and about safety always appear in the app. We email you about safety matters even if you turn other emails off.

8.3. Sounds. Double-Double may play a soft sound on Home when something is waiting for you, such as a place offered or a session starting. Sounds are on by default. You can turn them off or change the volume in Settings. Quiet hours always win.

8.4. Calendar feed. You can make a private calendar link that lists your sessions. Anyone who has the link can see those sessions. Keep it private. You can turn it off or replace it in Settings.

8.5. Google Calendar (when this feature is available). If you connect Google Calendar, we add, change and remove events for your sessions in a calendar that we create. We never read your other calendars or your free and busy times.

9. Community rules

9.1. These rules apply in sessions, in chats, in societies and topics, in usernames, display names, photos and notes, in session plans, polls and links, and on meeting platforms when you meet through Double-Double.

9.2. Do:

• be on time, or cancel if you cannot come;
• keep sessions calm and quiet;
• respect people's choice to keep their camera off;
• keep your camera view and background suitable for a shared workplace;
• leave and report if something feels wrong.

9.3. Do not share, show, upload, post, send or store anything that:

1. belongs to someone else and that you have no right to share;
2. is obscene or pornographic, shows nudity or sexual acts, or is sexual in any way. Do not make sexual comments or advances. Do not use Double-Double for dating;
3. sexualises children in any way, or is otherwise harmful to children. Do not involve anyone under 18 in any way;
4. invades another person's privacy, including their bodily privacy. This includes intimate or sexual images of a person shared without their consent, real or faked;
5. harasses, bullies, threatens, stalks or intimidates anyone, or insults anyone because of their gender;
6. is hateful, or attacks anyone for their race, ethnicity, religion, caste, gender, sexual orientation, disability, age or nationality, or promotes hostility between groups on grounds of religion or caste with intent to incite violence;
7. promotes or relates to money laundering, gambling or betting;
8. is a real-money online game, or an online game not allowed under Indian law, or advertises or promotes one;
9. infringes a copyright, trademark, patent or other right of anyone;
10. deceives or misleads anyone about where a message came from, or is information you know to be false or misleading;
11. is made or changed with AI or other tools ("synthetic" content, including deepfakes) to look real and to deceive, or to pass off as a real person, event or statement;
12. impersonates another person or organisation, or falsely claims credentials or affiliation;
13. threatens the unity, integrity, defence, security or sovereignty of India, India's friendly relations with other countries, or public order; incites the commission of any cognisable offence; stops the investigation of a crime; or insults another nation;
14. encourages self-harm or violence;
15. contains a virus, malware or any code made to disrupt, damage or limit any computer, system or data;
16. breaks any law in force in India, or where you or the other person live.

9.4. Also do not:

1. Record, photograph, screenshot or stream anyone without their clear consent. Do not share recordings or images of other members.
2. Ask other members for money, passwords, personal documents or financial details.
3. Sell, advertise, recruit or promote anything without our written permission. No spam, pyramid schemes or chain messages.
4. Collect other members' usernames, names, contact details or meeting details for any purpose outside the service, including marketing or scraping.
5. Share another person's private information without their consent ("doxxing").
6. Try to get into accounts, systems or data that are not yours. Do not probe, scan or test our systems without permission.
7. Use bots, scripts or automated tools to use the service, create accounts or send requests.
8. Get around a block, a pause, a closure, rate limits or our safety features. Do not create a new account after we close yours.
9. Present a society, topic or session as a medical or professional service.

9.5. What happens if you break these rules. We may remove the content, and warn you, pause your account, or close it (section 13). Some of these acts are also crimes under Indian law, including the Information Technology Act 2000, the Bharatiya Nyaya Sanhita 2023, the Protection of Children from Sexual Offences Act 2012, the Indecent Representation of Women (Prohibition) Act 1986, the Copyright Act 1957 and the Promotion and Regulation of Online Gaming Act 2025, and can lead to fines or prison. Where the law requires, we report them to the police or other authorities.

10. Societies and topics

10.1. What they are. A society is a space for a shared interest. Each society has topics. Topics can be Doubling (matched sessions), Coworking or Led (scheduled sessions with RSVP).

10.2. Who sees what. Members of a society or topic see each other's username and display name. Non-members see a member count and session times, not the people.

10.3. Proposing a society. Any member may propose a society. We review every proposal before it goes live. We may refuse a society, for example if it presents itself as a medical or professional service.

10.4. Listed or by link. A society may be listed for all signed-in members, or open only to people with an invite link. Joining may be open, or need approval.

10.5. Leaders and moderators. The person who proposes a society becomes its leader. Leaders and moderators may approve join requests, create topics, make invite links and post sessions. They see no more about a member than other members do.

10.6. Responsibilities of leaders, moderators and session holders. If you lead, moderate or hold a session, you must:

• follow these Terms and the society's rules;
• not claim professional credentials or present a session as medical, psychological or professional help;
• only post meeting links that are safe and that you have the right to share;
• keep any session plan you write within these rules;
• turn off recording, or not start it, unless every participant has clearly agreed;
• tell us about serious problems through Report or the Grievance Officer.

10.7. We moderate spaces too. We may edit, hide, close or remove any society, topic, session, plan, poll or link, and remove leaders or moderators.

10.8. Private societies ("circles") (when this feature is available). A circle is a private society that is never listed. The same rules apply.

10.9. Time polls. In Coworking and Led topics, a member may offer 2 to 20 times. Members answer Yes, If need be or No, and members of the topic see who answered what. Answers close 24 hours before the earliest time. If two or more people can come, the best time becomes a session.

11. Friends, working now and chat

11.1. Friends. You can add a friend by exact username, by a friend link, or by both tapping "Add as friend" after a session. Both people must agree. You decide who may send you friend requests.

11.2. Free times and "working now". If you and a friend both turn on "Let friends see when I'm free", each of you sees the other's next free time within 6 hours, and whether the other is working now. A friend may ask to join you. A session starts only if you accept.

11.3. Asking a friend for a time. In a friend chat you can offer a friend one to three times. If your friend picks one, a session is booked for both of you. Your friend may also not answer.

11.4. Blocks. You can block anyone. A block ends any friendship and your friend chat, and stops you being matched. In society and topic chats you both belong to, you stop seeing each other's messages. Nobody is removed from a group chat.

11.5. Chat. You can chat with friends, and in the chats of societies and topics you belong to. Each chat needs every participant's consent. (When this feature is available) you may chat with a matched partner around a session, only if you both turn it on.

11.6. Chat is not end-to-end encrypted. Messages are stored on our chat server so they can reach you. We only look at a chat if someone reports it, or the law requires us to. Section 13 explains reports.

11.7. Chat rules. Chat is text only. We do not store images or files; an image can appear only as a link someone pastes, and we remove such a link on a complaint. Only some meeting links are clickable. Be careful with personal details, especially with people you have just met.

11.8. Instagram handles (when this feature is available). After a session, you and your partner may both choose to share Instagram handles. Nothing is shared unless both of you agree. Handles are not verified. Anyone can type any handle.

12. Your content

12.1. What counts. "Your content" means anything you add to the service: your display name, username, photo, notes, work descriptions, society and topic text, session plans, poll times, session details, meeting links and passcodes, your saved meeting room, chat messages, requests to join, reports and feedback.

12.2. You keep ownership. You own your content. You are responsible for it.

12.3. The licence you give us. You give us a worldwide, non-exclusive, royalty-free licence to store, copy, process, transmit and display your content only to run, secure and improve the service, and to meet our legal duties. This includes showing your content to the people you share it with, and copying chat messages into a report when someone reports a chat.

12.4. When the licence ends. The licence ends when your content is deleted, except:

• copies we must keep for safety records or by law (section 13.11 and the Privacy Policy);
• messages other people already received, which stay in their copy of a chat.

12.5. We do not sell your content or use it for advertising.

12.6. What you promise. You have the right to share your content. It does not break these Terms or the law.

13. Reports, moderation and enforcement

13.1. How to report. You can report a partner during or after a session, any chat message, or anything else by writing to the Grievance Officer (section 14). Reporting a partner also blocks them for you, and you will not be matched with them again.

13.2. What happens. A person, not a machine, reviews every report. We aim to look at every report within 24 hours. Section 14 sets out the time limits for complaints.

13.3. Chat reports. When you report a chat message, we copy the last 30 messages of that chat that you could see into the report. Only our moderators can see this copy.

13.4. What we may do. If we believe someone broke these Terms or the law, we may:

• remove content, or disable access to it;
• warn the person;
• pause the account for a period (for example 7 days);
• close the account;
• remove the person from societies, topics and chats;
• remove their permission to send invites or lead a space;
• report the matter to the police or another authority where the law requires it or a person may be in danger.

A pause or closure ends the person's booked sessions and open asks. Their partners are told.

13.5. Strikes. Warnings, pauses and closures count as strikes on the account. More strikes lead to stronger action. We may act at once, without earlier steps, in serious cases.

13.6. Ban evasion. To spot people who come back after we closed their account, we keep a salted hash of a random identifier stored in your browser. We do not use device fingerprinting.

13.7. Notice and reasons. When we act against your account, we tell you what we did and why, unless the law, an order or someone's safety stops us. Settings shows the rule and the date (section 4.10).

13.8. Appeals. You can ask us to review a decision. Write to the Grievance Officer within 30 days. A different person will review it where possible. If you are in India, you may then appeal to the Grievance Appellate Committee (section 14.5).

13.9. Legal orders. We act on valid orders from Indian courts and from the Government of India or its authorised agencies. Where an order tells us to remove or disable access to content, we do so within 3 hours of receiving it, unless the law allows longer. We keep a record of each order.

13.10. Lawful requests for information. When a government agency authorised by law asks us in writing for information, or for help, to prevent, detect, investigate or prosecute an offence, or for cyber security, we provide it as soon as possible and within 72 hours of the request, where the law requires.

13.11. What we keep after removal. The IT Rules ask us to keep content we remove, and the records about it, for 180 days, or longer if a court or authorised agency asks. We do: before we remove a chat message or a society, topic, session or poll text, we keep a sealed copy for 180 days, and longer while a legal hold is on the account of the person who wrote it. A legal hold also stops that account being deleted until we lift it. When an account is deleted, we keep the information you gave to register (email address, username, display name, sign-up date, the Terms version you accepted, and the latest sign-in network address we hold) for 180 days in a sealed record only an admin can open, then delete it. Some safety records, such as reports and strikes, stay longer, as the Privacy Policy explains.

13.12. No duty to monitor. We do not watch sessions or read chats as a matter of routine. We act on reports, on orders, and on what we otherwise learn.

14. Grievance Officer

14.1. Under India's Information Technology Act 2000 and the IT Rules, our Grievance Officer is:

• Name: Parthasarathy Vaidya
• Designation: Grievance Officer
• Address: Mysore, Karnataka, India
• Email: grievance@doubledouble.co.in
• Web form: doubledouble.co.in/grievance

14.2. You can use the Grievance Officer for complaints about content, other members, our decisions, these Terms, or how we handle your personal data. You do not need an account to complain.

14.3. Time limits:

• we acknowledge every complaint within 24 hours;
• we resolve every complaint within 7 days;
• a complaint asking us to remove content that breaks section 9.3, we act on within 36 hours;
• a complaint about content that shows you, or someone you complain for, nude, in a sexual act or in an intimate setting, or that impersonates you in that way, including faked or morphed images, we remove or disable within 2 hours of receiving it.

14.4. If we cannot meet a time limit, we tell you why and when you will hear from us.

14.5. Grievance Appellate Committee. If you are in India and not happy with the Grievance Officer's decision, or you do not hear from us in time, you may appeal to the Grievance Appellate Committee set up by the Government of India, within 30 days, at https://gac.gov.in. We follow its orders.

15. Intellectual property

15.1. We, or our licensors, own the service, its software, design, name "Double-Double", tagline and logos. These Terms do not give you any rights in them, except to use the service as these Terms allow.

15.2. Parts of the service use open-source software under its own licences. Some calendar interface parts are adapted from cal.diy (MIT licence). Our third-party notices list them.

15.3. Do not copy, change, reverse-engineer or resell the service, except where the law allows it.

15.4. If you think content on the service infringes your rights, write to the Grievance Officer.

16. Feedback

16.1. If you send us ideas or feedback, we may use them freely, without paying you or naming you. We will not publish your name or personal details with your feedback without your permission.

17. Privacy

17.1. Our Privacy Policy explains what we collect, why, who sees it, and your rights. Key points:

• We never record sessions.
• We do not sell personal data.
• We use no advertising trackers or third-party analytics.
• People are never listed or searchable.

18. Disclaimers

18.1. We provide the service "as is" and "as available", during a free test.

18.2. To the extent the law allows, we make no promises that the service will be uninterrupted, error-free, secure or suited to your purpose.

18.3. We are not responsible for what other members say or do, in sessions, on Zoom, Google Meet or Teams, in chats, or outside the service. Use your judgement.

18.4. Nothing in these Terms limits rights you have under consumer law that cannot be limited, including under India's Consumer Protection Act 2019 and the consumer law of the country where you live.

19. Limitation of liability

19.1. To the extent the law allows, we are not liable for:

• indirect, special or consequential loss;
• loss of data, profits, opportunity or goodwill;
• anything another member does;
• anything that happens on a third-party platform.

19.2. To the extent the law allows, our total liability to you for all claims about the service is limited to INR 5,000.

19.3. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, for our own serious misconduct, or for anything else the law does not allow us to limit.

20. Indemnity

20.1. If you deliberately or carelessly break these Terms or the law, and someone makes a claim against us because of it, you agree to cover our reasonable losses and costs from that claim. This does not apply to the extent the loss was caused by us.

21. Ending your use

21.1. You can leave at any time. You can stop using the service. To delete your account, go to Settings → Your data, tap Delete my account, then Close my account. Your account closes at once and is deleted 7 days later; until then you can sign in and tap Keep my account to undo it. We email you when the account is closed. If you cannot use Settings, write to the Grievance Officer at grievance@doubledouble.co.in from the email address you sign in with; we confirm the request came from you, then delete the account. You can also download a copy of your data there first.

21.2. What closing and deletion do. While your account is closing, nobody can see it and it is never matched, your booked sessions and the society and topic sessions you host end (the people in them are told) and your chats stop; nothing is deleted. When it is deleted, we empty your profile, end your friendships, memberships, chats, meeting room, free times, calendar feeds and notifications, end your booked sessions (your partners are told), remove your chat account and your own copy of your chats, and stop you signing in. Other people keep their copies of chats with you, without your name (Privacy Policy, section 15.2). We keep your registration details in a sealed record for 180 days (section 13.11), and some records in a form that no longer shows your name, such as reports, strikes, ratings, blocks and your consent history, so that a person we closed cannot simply rejoin, as the Privacy Policy explains.

21.3. We can end or pause your access. We may pause or close your account:

• if you break these Terms;
• if we must by law;
• if your account puts others at risk;
• if your account stays incomplete or unused for a long time;
• if we close the service.

21.4. What happens after. When your account ends, you lose access. Sections 12.4, 13, 15, 18, 19, 20, 23 and 24 continue to apply.

21.5. Accounts we delete automatically. We delete an account that was confirmed but never finished sign-up 30 days after it began (after a reminder email), an address that was never confirmed after 7 days, and an account with no activity for 24 months (after a warning email at least a week before). The Privacy Policy, section 8, has the details.

22. Changes to the service and these Terms

22.1. We may change the service at any time.

22.2. We may change these Terms. If a change is important, we tell you in the app and by email before it takes effect, and we may ask you to accept the new Terms before your next session.

22.3. If you do not agree with a change, stop using the service and delete your account.

22.4. Regular reminder. At least once a year (each January), in the app and by email, we remind you of these Terms, the community rules and the Privacy Policy, and that if you break them we may remove your content or pause or close your account.

23. Governing law and disputes

23.1. These Terms are governed by the laws of India.

23.2. Please contact the Grievance Officer first. Most problems can be solved that way.

23.3. If a dispute is not solved, the courts at Mysore, India have jurisdiction. This does not take away your right to bring a complaint before a consumer commission under India's Consumer Protection Act 2019 where you live or work.

23.4. If you live outside India, you also keep the protection of the consumer law of your country that cannot be changed by agreement, and any right it gives you to bring a claim in the courts where you live.

24. General

24.1. Whole agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the service.

24.2. Severability. If a court finds part of these Terms invalid, the rest still applies.

24.3. No waiver. If we do not enforce a term at once, we can still enforce it later.

24.4. Transfer. You may not transfer your rights under these Terms. We may transfer ours to another organisation that takes over the service, if it keeps your rights under these Terms and the Privacy Policy. We will tell you first.

24.5. Events outside our control. We are not liable for delays or failures caused by events outside our reasonable control.

24.6. Language. These Terms are in English. On request, we will provide them, the community rules and the Privacy Policy in any language in the Eighth Schedule to the Constitution of India. Write to support@doubledouble.co.in and name the language. If a translation and the English version differ, the English version applies where the law allows. (The Privacy Policy, section 18.4, says the same.)

25. Contact

• Support: support@doubledouble.co.in
• Grievance Officer: grievance@doubledouble.co.in
• Legal orders and law enforcement: legal@doubledouble.co.in
• Post: Parthasarathy Vaidya, Mysore, Karnataka, India